Shipping and Delivery Policy

Last updated: September 8, 2026

This Shipping and Delivery Policy applies to orders placed through womci.shop, operated by BESTSELLER A/S.

1. Delivery Area

We currently sell and deliver exclusively to addresses within Germany.

Orders with a delivery address outside Germany cannot be completed or may be cancelled and refunded.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

2. Shipping Costs

We offer free standard shipping on all orders.

There is no minimum order value, and the standard shipping cost is EUR 0.

Any optional expedited delivery charges will be clearly displayed at checkout before the order is completed.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully received and verified.

Business days are Monday through Friday and exclude weekends and public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

During periods of high demand, payment verification, or limited product availability, processing may take longer.

4. Estimated Transit Time

After an order has been dispatched, the estimated transit time is:

8–15 business days

All delivery times are estimates and are not guaranteed.

5. Estimated Total Delivery Time

The estimated total delivery time, including processing and transit, is approximately:

9–18 business days

The estimated delivery period begins after the order has been successfully submitted and payment has been confirmed.

6. Shipping Method

Orders are shipped as parcels using our selected shipping carriers.

The carrier used may vary depending on the product, warehouse location, destination, and carrier availability.

7. Order Confirmation

After placing an order, customers will receive an order confirmation email containing the available order details.

Customers should carefully review the delivery address and order information. If any information is incorrect, please contact us as soon as possible.

Once an order has entered processing or has been dispatched, changes to the delivery address may no longer be possible.

8. Shipping Confirmation and Tracking

When an order has been dispatched, we will send a shipping confirmation email.

Tracking information will be provided when it is available from the shipping carrier.

Tracking updates may require additional time to appear after the parcel has been handed over to the carrier.

9. Delivery Delays

Delivery may be delayed due to circumstances such as:

• High order volumes

• Public holidays

• Adverse weather conditions

• Carrier capacity limitations

• Transportation disruptions

• Incorrect or incomplete delivery information

• Local delivery restrictions

• Other circumstances beyond our reasonable control

If a substantial delay occurs, please contact us so that we can review the shipment status with the carrier.

10. Incorrect or Incomplete Address

Customers must provide a complete and accurate delivery address.

We are not responsible for delays, failed deliveries, or returned parcels caused by incorrect or incomplete information provided by the customer.

If a parcel is returned to us because of an incorrect address or failed delivery attempt, please contact us to discuss the available options.

11. Lost Shipments

If the tracking information indicates that the parcel has not moved for an unusually long period or you believe it may have been lost, please contact us.

We will review the tracking information and, where appropriate, open an investigation with the shipping carrier.

A replacement or refund will be handled based on the outcome of the carrier’s investigation and applicable consumer-protection law.

12. Damaged Shipments

Please inspect your order when it is delivered.

If the parcel or product arrives damaged, contact us as soon as possible and provide:

• Your order number

• A description of the damage

• Photographs or videos of the damaged product

• Photographs of the external and internal packaging

We will review the information and provide an appropriate solution in accordance with applicable law.

13. Customs Duties and Import Charges

Orders delivered within Germany are not normally subject to additional customs duties.

If any charge applies because of circumstances specific to an order, it will be handled in accordance with applicable law and the information presented during checkout.

14. Separate Shipments

If an order contains multiple products, the products may be dispatched in separate parcels.

Separate parcels may arrive on different dates and may have different tracking numbers. Customers will not be charged additional standard shipping fees because an order is divided into multiple shipments.

15. Contact Information

For questions about shipping, delivery, tracking, or delayed orders, please contact:

Store name: womci.shop
Operating company: BESTSELLER A/S
Business unit: BESTSELLER A/S - ONLY
Email: tompkinchrismeriy233@gmail.com
Business address: Skinderskovvej 10, 2730 Herlev, Denmark
CVR number: 88216512
P-number: 1022939773